Comfy Cozy Pet Furniture

Shipping and Return Information
OUR RATES:

We know when you place an order you probably want it "now"...or as soon as humanly possible without it costing you an arm and a leg!  We work with UPS, Fed Ex Ground and USPS to give you the best rate for your order/s.  Since many of our items are very heavy, we have based our shipping costs on total weight of all the items in your shopping cart.  Please provide a street address for all shipments (no p.o. boxes).  Please note large items ship separately (i.e., dog houses/dens, cat climbing trees & houses, litter box cabinets).  

WHEN WILL MY ORDER SHIP? 

*****  Dog and Cat Beds, Blankets, Pillows and Pet Gates will normally ship within 2-4 days.

*****  Dog and Cat Houses, Cat Climbing Trees ship in 3-5 days. 

*****  Litter Box Cabinets in Light, Medium, Dark wood colors ship 6-8 days after receipt of order.    Cabinets in Green, Blue or Whitewash are special order and ship 4 weeks after receipt of order.
  

        SHIPPING OPTIONS

We will be happy to accommodate requests for next day and 2nd day shipments whenever possible.  Please call us at 608-630-8332, or e-mail: customerservice@comfycozypetfurniture.com and we will provide a freight cost estimate.  

ALASKA, HAWAII, APO/FPO,CANADA 

Alaska and Hawaii orders will be charged the rate as shown in the chart (top right) plus any surcharges at actual. We will contact you if there are charges above the rates in chart.  APO/FPO and Canada should call/e-mail for freight estimates.  Orders for Litter Box Cabinets should call us at 608-630-8332 or e-mail:  customerservice@comfycozypetfurniture.com and we will provide a freight cost estimate.   

WHAT ABOUT TAXES?  Arizona and Wisconsin orders will be charged the appropriate sales tax.

RETURN INFORMATION

All returns must be pre-authorized.  Please read the following information, then "Contact Us" for Authorization Number. 

Defective Product: 
Contact us for instructions.  The item will be repaired, replaced or refunded.  Comfy Cozy will reimburse you for return freight in these cases.

Other returns or exchanges: 
If you order the wrong color, wrong size or decide you just don't like the item, you must pay return freight.   The cost of the item will be credited in your original form of payment after it has been inspected and found to be in new, resalable condition.   Original shipping costs will not be refunded.   All items will be subject to a 15% restocking fee.  [Restocking fees cover our expenses to open, inspect and repackage returned items.  I know it's not a popular fee, but it is necessary if small businesses are to stay in business.  Thank you for your understanding.]

LITTER BOX FURNITURE:
Litter Box Cabinets may only be returned if unusedCustomer must re-use all original packing material and insure the package for cost of item and pay the return freight.  There will be a flat restocking fee of $50.00 on returned Litter Cabinets.  The original cost of item will be credited in your original form of payment after it has been inspected and found to be in new, resalable condition.  Original shipping costs will not be refunded. 


 


 

Shipping Weights/Costs

0lbs.-2.99lbs. $6.50
3lbs.-9.99lbs. $8.50
10lbs.-14.99lbs $15.25
15lbs.-19.99lbs. $19.95
20lbs.-24.99lbs. $24.30
25lbs.-29.99lbs. $28.75
30lbs.-34.99lbs. $33.20
35lbs.-39.99lbs. $37.60
40lbs.-44.99lbs $42.00
45lbs.-49.99lbs. $46.50
50lbs.-54.99lbs. $50.85
55lbs.-59.99lbs. $53.95
60lbs.-64.99lbs. $55.60
65lbs.-70lbs. $59.50

Over 70lbs., call/e-mail for freight quote.

Shopping Basket

Items 0
Subtotal $0.00
Note: All prices in US Dollars

    


Copyright © 2008 Pawlik Products LLC,  Madison, Wisconsin