Shipping and Return Information

Have a question?  Call us:  608-630-8332

Pet Glass Engravings

Pet Gates

Dog Crates and Pet Furniture

Dog Beds

Dog Toys

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Dog & Cat Houses

Customer Service & Returns

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OUR RATES:

We know when you place an order you probably want it "now"...or as soon as humanly possible without it costing you an arm and a leg!  We work with UPS, Fed Ex Ground and USPS to give you the best rate for your order/s.  Since many of our items are very heavy, we have based our shipping costs on total weight of all the items in your shopping cart.  Please provide a street address for all shipments (no p.o. boxes).  Please note large items ship separately (i.e., dog houses/dens, cat climbing trees & houses, litter box cabinets).  

WHEN WILL MY ORDER SHIP? 

*****  Dog and Cat Beds, Blankets, Pillows, Cat Climbing Furniture, Toys, Toy Boxes and Pet Gates will normally ship within 2-4 days. (Many times these ship within 24 hours.)

*****  Dog and Cat Aluminum Houses,  ship in 7-10 days.

*****  Pet Glass Art ships 5-10 days after we receive your photograph.    

SHIPPING OPTIONS

We will be happy to accommodate requests for next day and 2nd day shipments whenever possible.  Please call us at 608-630-8332, or e-mail: customerservice@comfycozypetfurniture.com and we will provide a freight cost estimate.  

ALASKA, HAWAII, APO/FPO 

Alaska and Hawaii orders will be charged the rate as shown in the chart (top right) plus any surcharges at actual. We will contact you if there are charges above the rates in chart.  APO/FPO should call/e-mail for freight estimates.  Orders for Litter Box Cabinets should call us at 608-630-8332 or e-mail:  customerservice@comfycozypetfurniture.com and we will provide a freight cost estimate.   

WHAT ABOUT TAXES?  Wisconsin orders will be charged the appropriate sales tax.

RETURN INFORMATION

All returns must be pre-authorized.  Please read the following information, then "Contact Us" for Authorization Number. 

Defective Product/Damaged in shipment: 
Contact us for instructions.  The item will be repaired, replaced or refunded.  Returns will be inspected for manufacturing defects.  For items damaged in shipment, save original packing materials and call us for instructions.  You will be asked to take photos so we can file a claim with shipping company.

We guarantee if the item is not as represented, you can return it in the same condition for a full refund minus the actual shipping costs both ways. This includes the cost for free shipping. Items returned that we shipped for free, will be refunded for the amount of the order minus the actual shipping charges.  Item must be returned in new, unused condition. Please contact us for a Return Merchandise Authorization number and shipping instructions. Returns accepted only with an RMA number.

Other returns or exchanges: 
If you order the wrong color, wrong size or decide you just don't like the item, you must pay return freight.   The cost of the item will be credited in your original form of payment after it has been inspected and found to be in new, resalable condition.   Original shipping costs will not be refunded.   All returned items will be subject to a 15% restocking fee.  [Restocking fees cover our expenses to open, inspect and repackage returned items.  I know it's not a popular fee, but it is necessary if small businesses are to stay in business.  Thank you for your understanding.]

PET GLASS ART
If you need to return your Pet Glass Art(the glass portion of your Portrait or Memorial) for any reason other than damage in shipment, you must pay the return freight and a $25.00 restocking fee.  The amount of your original purchase will be credited less the restocking fee after the item has been received, inspected and found to be in original condition. Wood Bases are not returnable.    Artwork d
amaged in shipment?  Contact us following instructions included with your order.  Every care is taken in packaging so your artwork will arrive without damage.  If your artwork is damaged in shipment we will replace it free of charge.  (You will need to submit photos of damage so we can make a claim with shipper.)

DOG CRATE FURNITURE:
All End Table Dog Crates, Side Entry Dog Crates and Aluminum Dog Houses may only be returned if unusedThere will be a 25% restocking fee on these items.  All returned items will be inspected for use and/or damage prior to crediting your account.  Return freight will be at the customer's expense and will not be refunded.   

 


 

 


 

Shipping Weights/Costs

0lbs.-2.99lbs. $6.50
3lbs.-9.99lbs. $8.50
10lbs.-14.99lbs $15.25
15lbs.-19.99lbs. $19.95
20lbs.-24.99lbs. $26.30
25lbs.-29.99lbs. $29.75
30lbs.-34.99lbs. $35.20
35lbs.-39.99lbs. $39.60
40lbs.-44.99lbs $43.75
45lbs.-49.99lbs. $48.45
50lbs.-54.99lbs. $53.85
55lbs.-59.99lbs. $57.92
60lbs.-64.99lbs. $61.50
65lbs.-69.99lbs. $64.25
70lbs.-74.99lbs.  $68.50 
75lbs.-79.99lbs  $74.25 
80lbs.- 84.99lbs. $79.85 
85lbs - 89.99lbs.  $87.75 
    
Over 90lbs., call/e-mail for freight quote.

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Note: All prices in US Dollars

  


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